Frequently Asked Questions

Here are answers to some of the ones we're most often asked.

  • Q-tips® cotton swabs are made with 100% pure cotton (non-sterile)- all natural materials (unlike some other cotton swab brands). The applicator is made of bonded paper and paperboard which is sustainably sourced and specially manufactured to retain its form and to allow for flexibility and safety in use. Adhesive is used to maintain the attachment of the cotton fiber to the applicator.
  • Q-tips® cotton swabs are Biodegradable when composted. The 170ct sleeve & tray pack is recyclable once the window is removed.
  • No. Q-tips® cotton swabs are available in paper sticks only.
  • Occasionally we offer coupons and samples on our website as well as on Facebook, Twiiter and other social media sites. In addition, we invite you to sign up at www.MakingLifeBetter.com. to receive other member’s only benefits and special offers for a variety of Unilever brands such as Dove, Lipton, Suave and many more.

    We appreciate your loyalty and support for our brands and products but please understand that we cannot be responsible for coupons or offers not found on official Unilever websites.
  • The cotton tips of our Antimicrobial Q-tips® cotton swabs are treated with an "antimicrobial" ingredient (Triclosan) and are secured to the applicator with an adhesive (methocel). The antimicrobial system is incorporated during the cotton swabs forming process. The incorporation of an antibacterial agent helps prevent the introduction of bacteria, mold and fungi during use and when exposed to potential contamination and environmental conditions (i.e. high humidity and temperature).
  • We suggest storing your Q-tips® cotton swabs in a cool, dry place away from dampness and humidity. When stored properly, your products should last for many years.
  • We share your interest in this very important and complex topic. We encourage you to visit HERE.
  • For information on submitting ideas, please CLICK HERE .
  • Because we recognize the importance of preserving natural resources, Q-tips® cotton swabs and Unilever are engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations which are working toward solutions to solid waste problems. We have established a center devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages which can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.

    Q-tips® cotton swabs also sources our paper sticks from sustainable forests.
  • We always appreciate hearing from our consumers whether via email or on the phone. Our corporate goal is “meeting the needs of people everywhere”. Our objective has always been to provide consumers with the finest products that scientific research and human skills can develop. We will continue to strive towards meeting this goal. It is truly rewarding when our consumers feel strongly about our brands and give us their positive feedback. If you’d like to leave your comments, please click here. or visit us on our Facebook. and Twitter pages.
  • Thank you for contacting us about a Unilever product donation.

    As you can imagine, we receive thousands of requests for products throughout the year from many worthy organizations. Rather than reply to individual appeals, we have made the decision to provide product regularly to two not-for-profit organizations - Feeding America and Feed the Children - for distribution to relevant food banks and other qualified agencies that service needy members of our communities across the United States.

    Although we would like to support all the commendable causes that are brought to our attention, we simply are unable to do so, and will not be able to accommodate your request at this time.

    Thank you for the opportunity to explain. We wish you and your organization much success.
  • Q-tips cotton swabs products are sold in mass merchandise stores, drug stores, supermarkets and club stores all over the country. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are unable to find a certain variety, please try our Where To Buy which can help you locate a nearby store.

    If you are still unable to locate your product, please call our toll-free Consumer Services number at 1-800-265-7964, Monday – Friday 8:30 AM to 6:00 PM Eastern time where we can further assist you.
  • Thank you for contacting Unilever with your request for support.

    While we have been pleased to provide support to numerous worthy causes for many years through both donations and sponsorships, our charitable funding, which is provided through the Unilever United States Foundation, Inc., has evolved in alignment with Unilever’s global charitable giving program.

    Unilever now focuses its giving on enriching the quality of life through the provision of hygiene, sanitation, access to safe drinking water, basic nutrition and improving self esteem. Unilever has identified five global partners with which it works in order to deliver on this mission. We are also supporting two U.S. based organizations that are aligned with the Foundation’s mission.

    Additionally, the guidelines for the Unilever United States Foundation, Inc. preclude the use of financial grants for sponsorships, events, dinners or goodwill advertising.

    We are unable to accommodate your request and extend our best wishes for success in your undertakings.

    To learn more about The Unilever Foundation, please CLICK HERE.
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